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Network Details

The Network details page offers a view of the highest level in the hierarchy of your equipment.

Network / Node / Card / OLT / Port / ONU

To access this view, from the left navigation bar select the (Operate) button. This is the home page for the Operate tool. To return to this page while looking at equipment details, click the View Network button above the tree view of equipment.

The resulting page consists of the following tiles:

  • Network Map: Shows the geographic locations of the node hardware sites associated with your network. Collapsed by default.

  • Top Insights: Displays alerts (insights) associated with the top level of the hardware hierarchy of your network infrastructure.

The content of both tiles is described in detail in the following sections.

Top Insights​

The Top Insights tile displays a list of alerts across all network hardware. By default, the Active filter is applied so that all active insights are displayed.

Filters of your choosing can be applied by leveraging the various search fields placed just above the column headers. These search filters may be used individually or in combination to specialize the display to meet your needs.

Access the search field by selecting the adjacent button, then enter the search criteria in the text field that appears.

Top Insights - Table Columns Defined​

Each column of the table of insights displayed on screen is described below.

Severity​

A rating of the severity of the alert rated on a scale of 0-5. The significance of each rating is:

  • Severity 5: Critical
  • Severity 4: Major
  • Severity 3: Minor
  • Severity 3: Minor
  • Severity 2: Alert
  • Severity 1: Informational

System Name​

Top-level name of the network device.

Location​

The identifier of the network location associated with the insight. Exact format of the field will vary depending on the source location.

For example

  • Shelf/slot/port
  • Slot/port
  • RemoteID@Shelf/slot/port

Platform​

Hover over the displayed platform icon to view the platform's family and type. The icon will vary depending on the platform type.

For example

  • Platform Family: Total Access; Platform Type: TA5000
  • Platform Family: SDX; Platform Type: SDX 6320-16

Insight​

A short description of the nature of the alert detected for this row.

See the Operate Detail Views - Insights Glossary for a list of all insight names and detailed descriptions for each.

State​

Insights presented are in one of three states: Active, Cleared, or Acknowledged.

  • Active: An active insight is one that has been detected in the most recent scan.
  • Cleared: Insights shown as cleared were not detected by the most recent scan. The system retains cleared insights for 30 days before automatically removing them from the display.
  • Acknowledged: An acknowledged insight is one that has been manually acknowledged by selecting the insight and selecting the Acknowledge option.

Insight Details Icon​

   Select this icon to reveal the Insight Details dialog. All key facts regarding this insight are displayed in an easy to read layout that includes a suggestion as to how the alert might be resolved.

Select the icon at the top of Insight Details to navigate to the device associated with this insight.

note

An intermittent insight is an insight that has previously been cleared, but has reoccurred.

note

Since MSI allows users to edit the field, the MSI TID could be different than the Operate TID.

Acknowledge / Unacknowledge Buttons​

The button is located just beneath the radio button selector for TID/IP near the top of the Top Insights panel.

To use this feature, choose one or more insight(s) and then select the button to change all selected insights to the Acknowledged state.

The button is located to the right of the Acknowledge button.

To use this feature, choose one or more insight(s) and then select the button to remove the Acknowledged state. This will set insights back to their default state where they display either Active or Cleared.

note

Both Active and Cleared insights may be in the Acknowledged state. If an Acknowledged and Cleared insight becomes Active again (intermittent), the Acknowledged state will only reset and show as Active if the severity increases.

Export Button​

The button is located just beneath the radio button selector for TID/IP near the top of the Top Insights panel.

Use this feature to export this current snapshot of insights to your local drive in CSV format. The exported data can be useful for purposes such as:

  • Sorting the list and delegating portions of it to task various personnel with resolving the alerts.

  • Using it as an offline scratchpad to make notes about your pursuit of the resolution for each alert.

note

The on-screen display is limited to the first 4mb of Top Insights data. When this cap is exceeded, a notification will appear with a reminder that this Export feature can be used to get the complete list of insights in CSV format.

Network Map​

The Network Map reveals the geographic locations of hardware associated with your network. This map is collapsed upon opening the Operate tool, but can be expanded by selecting the drop-down arrow on the right side of the screen. Additional filters and search options can be found by selecting the box at the bottom-left of the map. Maximize your browser window width for the best map navigation and viewing experience.

Map Navigation​

Use the following controls to move about the map and alter the map display

Control       Function

Pan          Click and drag anywhere on the map to pan about the local vicinity.

Zoom in        Select the + button in the upper-right corner to zoom in for greater map detail.

Zoom out        Select the - button in the upper-right corner to zoom out and view a larger geographical area.

Alternate zoom (mouse)       Map zoom can also be controlled by the mouse scroll-wheel (or equivalent trackpad gesture).

Change map perspective       Depress mouse-right button in combination with forward-back mouse movement to vary the                   map display perspective from the default 2-D (birds eye view) to 3-D (display the map in three                   dimensions).

Rotate map              Depress mouse-right button in combination with left-right mouse movement to rotate the map                   image clockwise and counter-clockwise.

View Site Data​

Reveal details about a location by selecting a pin on the map.

  • The Site Details for the selected site appear at the side of the screen in a shaded box.

  • The details shown vary based on the type of site and are detailed below.

  • The pins on the map are color coded according to the severity of alarm condition(s) that presently apply to that location.

  • The legend/meaning of the map pin colors varies based on the type of site and are detailed below.

ONT/ONU Hardware - Site Details and Color Legend​

ONT/ONU hardware is represented by the symbol.

The legend for the map pin colors for this type of site is as follows:

Map Pin Color       Meaning

Green             No significant alarm condition is present for this node. An Active Alarm Severity rating of unknown,                 none, or info is applied.

Yellow             Minor alarm conditions are present on this node. An Active Alarm Severity rating of alert, warning, or               minor is applied.

Red              Critical alarm conditions are present on this node. An Active Alarm Severity rating of major critical is                 applied.

Site detail information for each marker is available by selecting the marker with your mouse. ONT sweep data will refresh every 30 seconds when the marker is selected. The site detail information for ONU/ONT hardware located at subscriber sites includes the following fields:

Field Name       Definition

Alarm Severity       Shows the severity of the alarm condition for the selected network hardware. The severity states include:

  • unknown
  • none
  • info
  • alert
  • warning
  • minor
  • major
  • critical

Operational Status     Shows the operational state of the selected network hardware. The operational states displayed include:

  • up
  • down

Admin Status       Shows the administrative status of the selected network hardware. The admin states displayed include:

  • enabled
  • disabled

Subscriber          Shows the name of the subscriber. Name doubles as a link to the subscriber's Care page.

Account Number        A customer number or other unique identifier associated with this subscriber.

Port #           The port number associated to the UNU/ONT.

Service Address       The address that the subscriber receives service.

Latitude / Longitude     Geographic coordinates of the network as shown on the Network Map.

Non ONT/ONU Hardware - Site Details and Color Legend​

Node/Site hardware is represented by the symbol.

The legend for these colors is different from that of customer premises hardware (described above) and is as follows:

Map Pin Color       Meaning

Green      No significant alarm condition is present for this node. An Active Alarm Severity rating of OK is applied.

Yellow      Minor alarm conditions are present on this node. An Active Alarm Severity rating of Warning is applied.

Orange     Major alarm conditions are present on this node. An Active Alarm Severity rating of Major is applied.

Red       Critical alarm conditions are present on this node. An Active Alarm Severity rating of Severe is applied.

Grey       Nodes will be shown as Disabled if they have defined geographic coordinates, but are not configured to be scanned.

Site detail information for each marker is available by selecting the marker with your mouse. The site detail information for non CPE hardware includes the following fields:

Field Name        Definition

             Select this icon to link to the Node page associated with this equipment.

note

This icon appears in the upper left corner of the site detail box when IP address data is present for the selected network equipment.

  • This link will not be visible for sites bearing no IP address data.

Name            The name given the chassis at the selected location.

IP              The IP address associated with the chassis at the selected location.

Health            A numerical value between 1 and 5 indicating alarm severity (if applicable) for the network hardware at              this location. Refer to the color legend and corresponding health rating described in the table              immediately above.

Latitude / Longitude      Geographic coordinates of the network as shown on the Network Map.